Rencana Pelaksanaan Pembelajaran
Guest handling
Nama sekolah :
SMK ..........................
Mata Pelajaran : Bahasa Inggris
Kelas / Semester : XI / 3
Pertemuan ke :
1 & 2
Alokasi Waktu :
3x45’ menit
Standar Kompetensi : Berkomunikasi dengan Bahasa Inggris setara Level Elementary
Kompetensi Dasar : 2.1 Memahami percakapan sederhana sehari-hari
baik dalam konteks profesional maupun pribadi dengan orang bukan penutur asli
Nilai Karakter Bangsa: 1. Bersahabat
/ komunikatif ( tindakan yang memperlihatkan rasa senang berbicara, bergaul,
dan bekerja sama dengan orang lain.)
2.
Gemar Membaca ( kebiasaan
menyediakan waktu untuk membaca berbagai bacaan yang memberikan kebajikan bagi
dirinya.)
I.
INDIKATOR
1. Pertanyaan dengan
pola yes-no questions dalam
konteks kegiatan sehari-hari diperagakan
dan dijawab dengan benar.
2. Pertanyaan dengan pola question tags dalam konteks kegiatan sehari-hari diperagakan dengan
benar.
3. Pertanyaan dengan
pola question words dalam
konteks kegiatan sehari-hari diperagakan
dan dijawab dengan benar.
II. TUJUAN
PEMBELAJARAN
Setelah mempraktekkan unit ini, siswa dapat
1.
Menggunakan
ungkapan – ungkapan untuk menangani tamu hotel, restourant, travel agency
2. Menggunakan intensifier enough , too dalam
kalimat.
3. Membaca berbagai wacana yang menunjang
pengembanga kosa kata dan struktur
kalimat.
III. MATERI
PEMBELAJARAN
1.
Roling
playing about guest handling
2.
Modals
(could, may, would, can)
3.
Too and
enough
4.
Enough
to ...... vs Enough for ..........
Lampiran
1
IV. STRATEGI
PEMBELAJARAN
Metode
-
Question
– answers
-
Disscussion
-
Individual
works / pair works / group works
-
Penugasan
/ Assessment / Homework.
V. SUMBER
BELAJAR DAN MEDIA PEMBELAJARAN
Sumber English
for vacation School II A, kamus bahasa inggris
Media :
Papan Tulis, Picture / Photos, board Marker.
VI.
Kegiatan
Pembelajaran
Pertemuan 1
|
Tahapan
|
Kegiatan
|
Alokasi
Waktu
|
Metode
|
|
Pendahuluan
|
Ø Salam pembuka dan berdoa bersama, menggunakan Greetings
dan responses yang sudah diketahui siswa.
Ø Melakukan presensi terhadap peserta didik (karakter yang ditanamkan adalah disiplin)
Ø Menanyakan kabar peserta didik (karakter yang ditanamkan adalah peduli, bersahabat)
Ø Menggali informasi awal tentang materi
|
|
|
|
Inti
|
Explorasi
Ø Guru mencoba membangkitkan materi ajar yang akan
diajarkan.
Ø Mendengarkan dan menirukan ungkapan – ungkapan yang
digunakan untuk menangani tamu yang diucapkan oleh guru atau kaset
elaborasi
Ø Guru memberi penjelasan tentang handling guest:
- In the office
- In the restaurant
- In the hotel
Ø Beberapa siswa maju kedepan mempraktekkan dialog
tentang guest handling. Sedangkan siswa yang lain Sambil mendengarkan, siswa
menandai / menuliskan pesan telepon sesuai yang didengar dari dialog.
Ø Siswa
Ø Mendiskusikan hasil yang di tulis siswa
Ø Siswa bekerja kelompok 2 orang, membuat dialog untuk
merespon / menangani keluhan tamu hotel, restourant atau travel agency
seperti contoh dalam dialog.
konfirmasi
Ø Siswa diberi kesempatan untuk bertanya bagian yang
belum jelas dari materi.
|
|
Ekplorasi
|
|
Penutup
|
Ø Mereview materi hari ini
Ø Guru memberikan reward pada siswa yang aktif
Ø Guru memberi tugas rumah kepada siswa
Ø Doa penutup dan salam
|
|
|
Pertemuan 2
|
Tahapan
|
Kegiatan
|
Alokasi
Waktu
|
Metode
|
|
Pendahuluan
|
Ø Salam pembuka dan berdoa bersama, menggunakan Greetings
dan responses yang sudah diketahui siswa.
Ø Melakukan presensi terhadap peserta didik (karakter yang ditanamkan adalah disiplin)
Ø Menanyakan kabar peserta didik (karakter yang ditanamkan adalah peduli, bersahabat)
Ø Mereview materi sebelumnya
|
|
|
|
Inti
|
Ø Guru membahas tugas yang diberikan pda pertemuan
sebelumnya.
elaborasi
Ø Siswa mempraktekkan text dialog yang telah dibuat
kelompok pada pertemuan sebelumnya.
Ø Guru menjelaskan materi too dan enough
Ø Siswa menjawab pertanyaan mengenai too dan enough.
Konfirmasi
Ø Siswa diberi kesempatan untuk bertanya bagian yang
belum jelas dari materi.
|
|
Ekplorasi
|
|
Penutup
|
Ø Guru memberi kesimpulan bersama peserta didik tentang
materi.
“ there are many ways to handle guests. The
first thing is to let them know that not only are you listening to them, you
are writing down what they are saying it because they see you do it, and that
you want them to repeat the complaint several item so you know you have
right”
Ø Doa penutup dan salam
|
|
|
VII.PENILAIAN
Lisan :
Praktik Berpasangan / pair works / group works
Tertulis :
Hasil Assesment dari buku
Penugasan: Mengerjakan homework tentang “
Handling Guest ”
VIII.
EVALUASI
1.
In pairs, match the expressions
in column waitress and column receptcionist in order to make good dialogue!
|
No.
|
Waitress
|
customer
|
|
1.
|
We have melon, half grapefruit, and fresh fruit
salad.
|
Yes. I’ll have the English Breakfast.
|
|
2.
|
Good morning, Sir. Are you ready to order?
|
Ham,please.
|
|
3.
|
Would you prefer musrooms or griled tomato, sir?
|
I’ll start with a glass of orange juice.
|
|
4.
|
Orange juice. And would you like cereal, fruit or
yogurt?
|
Hot chocolate please.
|
|
5.
|
Very good, Sir. And what would you like to drink?
|
Tomato I think.
|
|
6.
|
Yes, sir. What would you like to start with?
|
Fresh fruit salad please.and i’ll have my egg
scrambled.
|
|
7.
|
Scrambled. What would you like your eggs served
with, sir? Bacon or ham?
|
Fruit please. What fruit do you have?
|
2. Join the sentences using enough to ......... / enough for.........
a.
The weather is good. We can go to market
b.
She is beautiful. She can be model.
c.
She speak slowly. We can not hear her voice
d.
He is smart. He can do that homework.
e.
This room is good. We can see sunrise from here
3. Join the sentences using too + adejctive
a.
The tea
is hot. She can’t drink it.
b.
This
homework is difficult. No student can do it.
c.
It is
very cold. It’s hard to take a bath.
d.
He is
an old man. He can not run quickly
e.
This clothes is small. I can wear it
Score :
Betul (1) + Betul (2) + Betul (3) = 27 = 10
2.7 2.7
Mengetahui Purworejo,
08 Agustus 2015
Guru
Pamong Guru
Mata Pelajaran
Febriani
Ika K , S.Pd Kasih
Budi Rahayu
Key answer
1. In pairs, match the expressions in column waitress and
column receptcionist in order to make good dialogue!
Waitress :
Good morning, Sir. Are you ready to order?
Customer : Yes. I’ll have the English Breakfast.
Waitress :
Yes, sir. What would you like to start with?
Customer : I’ll
start with a glass of orange juice.
Waitress :
orange juice. And would you like cereal, fruit or
yogurt?
Customer :
Fruit please. What fruit do you have?
Waitress :
We have melon, half grapefruit, and fresh fruit salad.
Customer : Fresh
fruit salad please.and i’ll have my egg scrambled.
Waitress :
Scrambled. What would you like your eggs served with,
sir? Bacon or ham?
Customer : Ham,please.
Waitress :
Would you prefer musrooms or griled tomato, sir?
Customer : Tomato I think.
Waitress : Very good, Sir. And what would you like to drink?
Customer : Hot chocolate please.
2.
Join the sentences using enough to ......... / enough
for.........
a. The weather is good enough
for us to go to market
b. She is beautiful enough to
be a model.
c. She speak loudly enough for
us to hear her voice
d. He is smart enough to do that
homework.
e. This room is good enough for
us to see sunrise from here.
3.
Join the sentences using too + adejctive
a.
The tea
is too hot to drink it.
b.
This
homework is too difficult to do it.
c.
It is
too cold to take a bath.
d.
He is
too old to run quickly
e.
This
clothes is too small to wear it
Lampiran
1
Word and expression used in handling guest :
-
Welcome
to our hotel / restaurant / office.
-
What
can I do for you, Sir / Mom?
-
May I
help you?
-
We hope
that you can enjoy staying in our hotel.
-
I hope
you enjoy the food.
-
Have a
nice rest, sir / Mom.
-
We
recommend you to.....
-
We
would like to offer you a special food.
-
We’ll
send your coffee right way.
-
Can i
take your coat
-
Shall i
call a taxi
-
Would
you like to take a seat
-
Can I
help you?
-
May I
help you?
-
Which
one do you like?
|
Hotel
Purnama Sari
c
Orange Juice c
Grapefruit
c
Rice Krispies c
Weetabix
c
All Brand c
Cornflakes
c
Porridge
c
Prunes c
Half Grapefruit
cYogurt c
Melon c
Fresh Fruit Salad
EGG c
Fried c
Poached
c
Scrambled c
Boiled min....... mins
Serve With
c
Bacon c
Sausage c
Tomato c
Ham
c
Tea c
Coffe c
De-Caffein Tea
c
Hot Chocolate c
Milk
|
Practice the dialogue with your partner, act as the waitress and
customer.
Waitress :
Good morning, Sir. Are you ready to order?
Customer :
Yes, thanks. I’ll have the English breakfast
Waitress :
very good, Sir
Customer :
I’ll have grapefruit to begin with
Waitress :
Grapefruit juice. And would you like cereal, fruit, or yoghurt?
Customer :
cereal, please. What cereal do you have ?
Waitress :
we have rice crispiest, all brands, weetabix, cornflakes, and porridge
Customer :
Weetabix, please. And i will have my eggs scrambled.
Waitress :
scrambled. What would you like your eggs served with, sir?
Bacon or Ham ?
Customer :
Bacon, please. And I won’t have the sausage but I’d like the tomato.
Waitress :
Very good, Sir. And what would you like to drink?
Customer :
Tea please
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